Attention LandVision™ & CityGIS™ Users: Java version 6 update 30 is now available and does not have the problems previously associated with update 29. Therefore, it is OK to update to this version if prompted to do so. Please note that Java 6 update 29 will still negatively affect the performance of LandVision™ & CityGIS™ and should not be installed.
 

Technical Support

Digital Map Products provides technical support to subscribers via telephone and email. Digital Map is committed to providing a response within eight hours of a support request or problem report.

Support requests can be submitted via email to support@digmap.com.

Subscribers can also contact Digital Map Technical Support by calling
(888) 322-6277, extension 2. Support via telephone is available
from 8 AM to 5 PM Pacific Time.

To assist resolution of your problem, be prepared to document the activity you were performing when the problem occurred or the question arose. If you discover inaccuracies in licensed data, be certain to contact Digital Map Technical Support to report the error.

Subscribers can also access our online Customer Care Center by clicking on the link that reads "System Performance Guide and helpful tips - Click Here" on the log-in page. The Customer Care Center includes: frequently asked questions, product documentation, common workflows, and technical questions. You can also access this information by clicking the Help link from within the application.

Managing Support Calls

Digital Map uses a hosted-application to log and manage support inquiries. The application enables us to log each inquiry, assign it to an appropriate resource for resolution, and manage the entire process. Accessible through a web browser, it allows our entire organization to collaborate on client questions and view our service level performance.